What are the industry pain points

Pain Points

Description

  • Frequent miscommunications – regulatory issues
  • No history of preferences
  • Marketing opt-in/out issues

Disparate Systems/Call Handling Time

  • Frequent miscommunications – regulatory issues
  • No history of preferences
  • Marketing opt-in/out issues

Regulatory/ Compliance issues

  • Difficult to use GUI
  • No consistency among different platforms (Mobile, Web, Tablets etc.)

Self Service Adoption

  • Minimal upgrade compatibility/scalability

Future Upgrades/ Scalability

 

Costs / Customer Experience